Insurance Account Manager
1 month ago
Ark Insurance Agency, LLC is seeking a highly skilled Client Experience Manager to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.
The ideal candidate will have a strong background in insurance account management, with a minimum of two years of experience in the industry. You will be responsible for managing client relationships, providing quotes, processing transactions, and ensuring customer satisfaction.
We offer a competitive salary, bonus opportunities, and a comprehensive benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Provide exceptional customer service to existing clients, including updating policies, providing quotes, and processing transactions.
- Work with new clients to understand their needs, gather necessary data, and provide customized solutions.
- Manage client relationships, including setting appointments, reviewing policies, and negotiating with carriers.
- Confer with customers to provide detailed information about products and services, and resolve any issues that may arise.
- Maintain accurate records of customer interactions and transactions.
Requirements:
- Hold a Property & Casualty insurance license required by your state.
- Have a minimum of two years of insurance account management experience.
- Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations.
- Demonstrate strong customer focus, excellent phone manner, and strong written and verbal communication skills.
- Possess attention to detail, organization, multi-tasking, follow-up skills, and the ability to handle difficult situations with customers.
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