Insurance Account Manager

1 month ago


Conroe, Texas, United States Ark Insurance Agency, LLC Full time
Job Overview

Ark Insurance Agency, LLC is seeking a highly skilled Client Experience Manager to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.

The ideal candidate will have a strong background in insurance account management, with a minimum of two years of experience in the industry. You will be responsible for managing client relationships, providing quotes, processing transactions, and ensuring customer satisfaction.

We offer a competitive salary, bonus opportunities, and a comprehensive benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  1. Provide exceptional customer service to existing clients, including updating policies, providing quotes, and processing transactions.
  2. Work with new clients to understand their needs, gather necessary data, and provide customized solutions.
  3. Manage client relationships, including setting appointments, reviewing policies, and negotiating with carriers.
  4. Confer with customers to provide detailed information about products and services, and resolve any issues that may arise.
  5. Maintain accurate records of customer interactions and transactions.

Requirements:

  • Hold a Property & Casualty insurance license required by your state.
  • Have a minimum of two years of insurance account management experience.
  • Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations.
  • Demonstrate strong customer focus, excellent phone manner, and strong written and verbal communication skills.
  • Possess attention to detail, organization, multi-tasking, follow-up skills, and the ability to handle difficult situations with customers.

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