Restaurant Operations Manager

4 days ago


Centreville, Virginia, United States IHOP Full time

Restaurant Operations Manager

The IHOP Restaurant Operations Manager plays a crucial role in ensuring the success of our restaurants. As a key member of our management team, you will be responsible for executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies, and tactics for the restaurant as defined by the current IHOP Standard Operating Procedures (SOP) and the restaurant's current operations plan.

Key Responsibilities:

  • Develop and maintain professional functional working relationships with restaurant hourly employees and the franchisee organization.
  • Manage the restaurant floor, focusing on regular contact with guests. Handle guest complaints in a professional and timely manner, making sure that the frequency of complaints is within acceptable limits.
  • Ensure that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas.
  • Carry out supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
  • Complete all required reports and paperwork accurately and on time. Maintain personnel files with appropriate employment and legal documents.
  • Available to work days, nights, and weekends.

Benefits:

  • Competitive Pay
  • Flexible Hours
  • Paid Training
  • Real Advancement Opportunities
  • National Restaurant Association Apprentice Program which earns College Credits
  • Paid Vacation
  • Regular Performance Reviews with pay increases
  • Meal Program
  • Family Meal Discounts
  • Full Insurance
  • Bob Leonard Scholarship Program
  • Paid Holidays
  • Paid Vacation
  • Paid Weekly/Direct Deposit


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