Restaurant Operations Manager
1 month ago
The IHOP Restaurant Operations Manager is responsible for overseeing the daily operations of the restaurant, ensuring that all aspects of the business are running smoothly and efficiently. This includes managing the front and back of the house, supervising employees, and maintaining high standards of quality and service.
Key Responsibilities:
Executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies, and tactics for the restaurant as defined by the current IHOP Standard Operating Procedures (SOP) and the restaurant's current operations plan
Developing and maintaining professional functional working relationships with restaurant hourly employees and the franchisee organization
Managing the restaurant floor, focusing on regular contact with guests, handling guest complaints in a professional and timely manner, and ensuring that the frequency of complaints is within acceptable limits
Ensuring that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas
Carrying out supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems
Completing all required reports and paperwork accurately and on time, maintaining personnel files with appropriate employment and legal documents
Requirements:
Available to work days, nights, and weekends
Benefits:
Competitive Pay
Flexible Hours
Paid Training
Real Advancement Opportunities
National Restaurant Association Apprentice Program which earns College Credits
Paid Vacation
Regular Performance Reviews with pay increases
Meal Program
Family Meal Discounts
Full Insurance
Bob Leonard Scholarship Program
Paid Holidays
Paid Vacation
Paid Weekly/Direct Deposit
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