Restaurant Operations Manager

1 week ago


Centreville, Virginia, United States IHOP Full time
Restaurant Operations Manager

The IHOP Restaurant Operations Manager is responsible for overseeing the daily operations of the restaurant, ensuring that all aspects of the business are running smoothly and efficiently. This includes managing the front and back of the house, supervising employees, and maintaining high standards of quality and service.

Key Responsibilities:

Executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies, and tactics for the restaurant as defined by the current IHOP Standard Operating Procedures (SOP) and the restaurant's current operations plan

Developing and maintaining professional functional working relationships with restaurant hourly employees and the franchisee organization

Managing the restaurant floor, focusing on regular contact with guests, handling guest complaints in a professional and timely manner, and ensuring that the frequency of complaints is within acceptable limits

Ensuring that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas

Carrying out supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems

Completing all required reports and paperwork accurately and on time, maintaining personnel files with appropriate employment and legal documents

Requirements:

Available to work days, nights, and weekends

Benefits:

Competitive Pay

Flexible Hours

Paid Training

Real Advancement Opportunities

National Restaurant Association Apprentice Program which earns College Credits

Paid Vacation

Regular Performance Reviews with pay increases

Meal Program

Family Meal Discounts

Full Insurance

Bob Leonard Scholarship Program

Paid Holidays

Paid Vacation

Paid Weekly/Direct Deposit

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