Automotive Service Coordinator
1 week ago
Job Title: Automotive Service Coordinator
">About Us:
Sam Packs Five Star Ford LTD is a leading automotive dealership in the DFW market, known for our exceptional customer service and commitment to excellence.
Job Summary:
We are seeking an organized and energetic Service Coordinator to join our team. As a Service Coordinator, you will be responsible for implementing and maintaining an effective dispatch system, scheduling shop work to facilitate maximum productivity, and prioritizing and controlling all comebacks.
Responsibilities:
- Implement and maintain an effective dispatch system.
- Schedule shop work to facilitate maximum productivity in accordance with dealership policy and technician skill level required.
- Prioritize and control all comebacks to ensure proper and prompt attention.
- Ensure proper repair order documentation, including complaint, cause, and correction noted on every repair order with punch time for each operation.
- Review job status frequently, logging status and reporting any change in time or estimates to the appropriate service advisor.
- Maintain an organized and up-to-date repair log.
- Review hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
- Ensure technicians follow warranty material disposition procedures.
- Communicate job status with the next shift supervisor.
- Maintain high customer satisfaction ratings.
- Maintain a clean work area.
- Maintain a professional appearance.
Requirements:
- High school diploma or general education degree (GED).
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Strong customer service skills.
- Exceptional communication skills.
- Valid driver's license and clean driving record acceptable to our policies.
Salary: $45,000 - $60,000 per year.
Benefits:
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Long- and short-term disability insurance.
- 401(k) plan.
- Life insurance.
- Critical illness coverage.
- Hospital indemnity insurance.
- Accident insurance.
- Paid vacation for full-time employees.
- Employee discount on cars, parts, and service.
- Drug-free work environment.
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