Regional Service Manager

3 weeks ago


Brooksville, Florida, United States Smart Care Full time
Regional Service Manager Job Description

Smart Care Solutions is seeking a highly skilled Regional Service Manager to lead our team in the Florida markets. As a key member of our field service management team, you will be responsible for managing daily workforce flow, scheduling, and emergency service schedules. You will work closely with dispatchers to ensure efficient service delivery and meet weekly payroll deadlines.

Key Responsibilities:
  • Manage daily workforce flow, scheduling, and emergency service schedules
  • Work with dispatchers to ensure efficient service delivery
  • Review technician time cards for accuracy and make adjustments as needed
  • Execute and manage all safety initiatives in the field
  • Participate in new technician onboarding and implement a district training plan
  • Coach and empower technicians to own their results and provide the tools and resources to achieve them
  • Identify potential in individuals and align development activities to their abilities and talents
  • Manage technician performance through coaching and direction under the direction of the Operations Manager
  • Review district performance with Operations Manager monthly to identify needed improvements to achieve sales and profitability budgets
  • Work with the Parts Department on parts issues, shipping, and delivery
  • Actively build strong relationships with key stakeholders in the customer's organization
  • Proactively work to manage customer relationships to effectively solve issues and demonstrate value
  • Actively participate in service vehicle inventories and implement action plans for compliance issues with Operations Manager direction
  • Annual, quarterly, monthly, and daily workforce planning, including Paid Time Off planning, vacation buy-back program, and attendance policy adherence
What's in it for You:
  • Utilize your managerial and leadership skills to support and lead a high-performing team
  • Develop your skills in leading a remote workforce
  • Become part of a field service management team with advancement opportunities
  • Competitive salary and benefits
  • Access to best-in-class resources, tools, and technology
  • Grow your income as you drive district profitability
Basic Qualifications:
  • Associate degree and at least two years of people management experience
  • A combination of Smart Care experience, people management or education experience equivalent to a Bachelor's Degree (1.5 years' experience = 1 year post-secondary education)
Must have the following:
  • Valid driver's license and acceptable Motor Vehicle Record
  • Ability to read and write in English
  • Immigration sponsorship not available for this role
Preferred Qualifications:
  • Commercial kitchen equipment repair, hospitality/hotel, restaurant, or business service industry experience preferred
  • Prior experience monitoring/assessing performance of yourself, other individuals, and organizations to make improvements or take corrective action
  • Proven record of meeting customer needs, quality service delivery, meeting business objectives, and the ability to lead a field service team
  • Good decision-making & problem-solving skills when handling challenging situations in a fast-paced environment

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