Implementation Manager

2 weeks ago


Baltimore, Maryland, United States Alertus Technologies Full time
Job Description

We are seeking a highly skilled Implementation Manager to join our team at Alertus Technologies. As a key member of our Implementations Services team, you will play a critical role in driving the successful implementation of our life-saving solutions across various markets.

The ideal candidate will possess a strong technical background, excellent communication skills, and a customer-centric approach. You will be responsible for building strong relationships with customers, driving product adoption, and ensuring customer satisfaction.

Key Responsibilities:
  • Serve as a trusted partner and technical expert for our customers, providing guidance and support throughout the implementation process.
  • Develop and maintain relationships with key stakeholders to ensure delivery of customer goals and objectives.
  • Document and blueprint configuration, best practices, use cases, value propositions, and other key learnings to drive product adoption and customer growth.
  • Independently and collaboratively drive product adoption to increase product stickiness throughout the lifetime of the contract.
  • Deliver presentations and training experiences that inspire users to utilize Alertus solutions.
  • Analyze customer usage, develop strategies for customer improvement, and act on those plans to drive value independently or collaboratively with the team.
  • Manage internal tasks and account maintenance duties to ensure activities are updated daily and deadlines are met.
  • Proactively partner cross-functionally with Sales, Marketing, Product Development, and Executive team members to address customer needs and drive account growth.
Requirements:
  • Bachelor's Degree in an IT-based field or equivalent work experience.
  • Certifications such as A+, Network+, and PMP a plus.
  • Ability to travel to customer sites 20-30% of the time.
  • Knowledge in the fundamentals of servers, software, networking, and other data center technologies.
  • Experience implementing and troubleshooting hardware a plus.
  • Demonstrated experience in system deployment.
  • Ability to cultivate and nurture long-lasting relationships with customers.
  • A genuine curiosity for new and emerging technologies.
  • A strategic, innovative mindset.
What We Offer:
  • Competitive salary.
  • Unlimited PTO.
  • Business Casual Environment.
  • Being part of a fast-paced and growing company.
  • Rewarding experience of bringing life-saving solutions to schools and organizations worldwide.
  • Regular company social and team-building events.

All applicants who wish to be employed by Alertus Technologies, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy).

Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus.

We encourage everyone who can safely do so to vaccinate against COVID-19.

All your information will be kept confidential according to EEO guidelines.

EEO/AA Employer M/F/D/V

AT THIS TIME, ALERTUS TECHNOLOGIES DOES NOT PROVIDE VISA SPONSORSHIP



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