Clinical Implementation and Support Specialist

2 weeks ago

Baltimore, Maryland, United States InVita Healthcare Technologies Full time
About the Role

We are seeking a highly skilled Clinical Implementation and Support Specialist to join our team at InVita Healthcare Technologies. As a key member of our implementation team, you will be responsible for ensuring the successful deployment of our medical software solutions within healthcare organizations.

Key Responsibilities
  • Collaborate with clients to gather requirements and design software configurations that meet their needs
  • Train clients on the use of the software, including best practices and workflow optimization
  • Provide ongoing support to clients to ensure the software is being used effectively and to address issues
  • Work closely with the development team to resolve bugs and make improvements to the software
  • Stay up to date on industry trends, and provide recommendations for how the software can be improved
  • Maintain client relationships and ensure client satisfaction and adoption of the software
  • Act as Subject Matter Expert on InVita's SaaS products, in particular the Implant and tissue products
  • Effectively collaborate directly with clinical users, teammates in the product team, interface engineers, and the platform support team to streamline workflows, reduce errors, and transform processes
  • Support Product and Engineering to develop products that customers value
  • Strong attention to detail, with emphasis on focus and organization
  • Entrepreneurial drive and ability to excel in a fast-paced, team-based, and agile-oriented environment
  • Excellent client-facing presence, interpersonal skills, and written + spoken communication skills
Requirements
  • 5-7+ years of functional experience in healthcare or supply chain industry
  • B.A./B.S. degree in an Information Systems, Computer Science or related technical field, OR a BA/BS in a medical or clinical field
  • Extensive background in implant tracking and OR/Surgical/Lab management experience
  • Experience with training and implementing software products
  • Extensive knowledge of Joint Commission or OIG regulations (or equivalent governing bodies)
  • Strong problem-solving skills and the ability to troubleshoot technical issues
  • Strong project management skills and the ability to manage multiple clients and projects simultaneously
  • Experience with EHR systems, clinical software, or other relevant healthcare technology is a plus
  • UDIT or WT experience a plus
What We Offer

At InVita Healthcare Technologies, we offer a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development. If you are a motivated and experienced professional looking to make a meaningful impact in the healthcare industry, we encourage you to apply for this exciting opportunity.

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