Service Advisor

2 weeks ago


Odessa, Texas, United States Auto Inc Full time
Service Advisor Job Description

We are seeking a skilled Service Advisor to join our team at Auto Inc in Odessa, TX. As a Service Advisor, you will play a vital role in ensuring our customers receive exceptional service and support.

Job Responsibilities:
  • Customer Interaction: Greet customers in a timely, friendly, and professional manner, obtain current customer and vehicle data, and make changes in our dealership system as needed.
  • Vehicle Walk-Around: Conduct a thorough vehicle walk-around with the customer to identify additional sales opportunities.
  • Repair Orders: Thoroughly complete repair orders and communicate with customers by phone to schedule appointments and relay vehicle status updates.
  • Vehicle Inspection: Inspect repaired vehicles prior to delivery to ensure they meet our high standards.
  • Performance Standards: Maintain individual performance standards and Customer Satisfaction Index (CSI) standards.
  • Work Environment: Maintain a clean and organized work area, and work indoors and outdoors in an autoshop environment.
Requirements:
  • Education: High school diploma or equivalent.
  • Skills: Basic math, reading, and writing skills, strong mental aptitude, strong verbal communication skills, and strong personal initiative.
  • Physical Requirements: Frequent standing, walking, bending, and grasping, occasional climbing stairs, and lifting/carrying 1-75lbs.
  • Working Conditions: Exposure to fumes, chemicals, solvents, and extreme temperatures.
What We Offer:
  • Competitive Salary: $45,000 - $60,000 per year, depending on experience.
  • Benefits: Medical, dental, and vision insurance, 401(k) plan, and paid time off.
  • Opportunities for Advancement: Career growth and development opportunities within our company.

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you


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