Scheduler

3 weeks ago


MA United States Gateway Fiber Full time
About Gateway Fiber

Gateway Fiber is a locally owned and operated internet service provider dedicated to positively impacting communities through better internet. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years.

We believe that people want to know they are cared for both professionally and personally at work. Our team is passionate about delivering exceptional customer experiences and making a positive impact in the lives of our served communities.

Job Summary

We are seeking a skilled Scheduler to play a critical role in supporting our industry-leading customer experience. The successful candidate will be responsible for processing inbound and outbound customer calls related to installation and engineering scheduling appointments.

Key Responsibilities
  • Process inbound and outbound customer calls to schedule appointments.
  • Research, resolve, and reschedule appointments as necessary.
  • Maintain accurate records and utilize various systems to ensure customer satisfaction and internal data integrity.
  • Identify and escalate exceptions to avoid customer activation delays.
  • Proactively identify opportunities for process improvements.
Requirements
  • Excellent verbal and written communication skills.
  • Capability to solve complex interpersonal problems.
  • Demonstrated calm and collected demeanor under pressure and stress.
  • Strong follow-up skills, accuracy, and attention to detail.
  • Excellent customer service skills, including positive phone demeanor.
  • Exceptional attendance and punctuality.
  • Familiarity with Microsoft Office Suite.
  • High school diploma or equivalent.
  • Ability to work independently and make sound decisions.
What We Offer
  • Competitive salary and comprehensive benefits.
  • Locally owned, friendly, innovative company with high growth projections.
  • Career development opportunities.
  • A chance to make a positive impact in the lives of our served communities.

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