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Inside Sales and Customer Support Specialist

2 months ago

Atlanta, Georgia, United States NorthPoint Search Group Inc Full time
Position Overview:

Join a reputable industrial equipment supplier as a Senior Customer Service/Inside Sales professional. This role offers a blend of in-office and hybrid work opportunities, allowing you to thrive in a supportive environment.

Compensation:

Competitive salary range of $45,000 to $55,000, complemented by a bonus structure. Additional benefits include 401k matching and profit sharing.

Career Growth:

There is a clear pathway for advancement into technical sales within 1-3 years, with potential for transition into outside sales thereafter.

Work Environment:

This position starts in the office, transitioning to a hybrid model after a comprehensive onboarding and training period of 9-12 months. The role does not involve direct selling or quotas, allowing you to focus on customer satisfaction.

Key Requirements:
  • 3-5 years of experience in technical customer service, preferably within the industrial equipment sector.
Primary Responsibilities:
  • Manage and respond to emailed inquiries regarding quotes, orders, and product selection.
  • Utilize case management and ERP systems for efficient operations.
  • Provide phone support to customers, ensuring their needs are met promptly.