Shift Manager

2 months ago


Milford, Connecticut, United States Crumbl Full time
Job Summary

Crumbl Cookies is seeking a highly skilled and motivated Shift Manager to join our enthusiastic team. As a Shift Manager, you will be responsible for leading shifts, supervising team members, and ensuring excellent customer service.

Key Responsibilities
  • Team Leadership: Supervise and lead shifts with 2-6 team members, ensuring smooth store operations and high-quality customer service.
  • Quality Control: Drive the team to consistently produce high-quality desserts, adhering to Crumbl's standards.
  • Customer Engagement: Ensure every customer has a positive experience, staying informed about new products and promotions.
  • Strategic Decision-Making: Make important calls on inventory management, dessert preparation, and store operations.
  • Operational Excellence: Report on bakery conditions, inventory, and store performance to leadership.
  • Training and Development: Train new team members, provide ongoing coaching and feedback, and contribute to the growth and development of the team.
Requirements
  • Education: High school diploma or equivalent; culinary or associate degree preferred.
  • Experience: Prior experience in the food and beverage industry is preferred (ServeSafe certification or willingness to complete training).
  • Skills: Strong communication and interpersonal skills, ability to thrive in a fast-paced environment, and flexibility to work a variety of shifts.
  • Work Schedule: Availability required for full-time shifts, Monday through Saturday, with one day off and Sundays off.

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