Customer Service Representative
2 weeks ago
As a Customer Service Representative at NYSEG, you will play a vital role in delivering exceptional customer experiences. You will be responsible for handling customer inquiries, resolving issues, and providing information on various services. This is a unique opportunity to work in the evolving energy industry, where you will have the chance to work independently and as part of a team.
Key Responsibilities
- Resolve customer complaints and issues using established procedures and policies.
- Provide account information to customers and explain service policies and customer rights.
- Conduct credit and collection work as necessary, including deposits and final/charge off collection.
- Initiate service orders and perform associated actions as requested.
- Ability to work with limited supervision and escalate complex cases as necessary.
- Other customer service duties as required, including operation of a two-way radio.
Requirements
- High School Diploma/GED equivalent.
- Associate Degree, BA/BS in a related field of study is preferred.
- Good communication skills, both oral and written, with a strong customer service orientation.
- Able to coordinate multiple tasks for multiple customers in a fast-paced environment.
- Strong problem-solving skills.
- Able to work flexible schedules and be available during storm/emergency situations.
- Works well within a team.
- MS Office skills.
- Must be pre-qualified for this position.
About the Company
AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. We provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status, or any other status protected by federal, state, or local law.
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