Video Banking Specialist

2 days ago


Nashville, Tennessee, United States TEN Credit Union Full time
Job Title: Video Banker

We are seeking a highly skilled and customer-focused Video Banker to join our team at TEN Credit Union. As a Video Banker, you will be responsible for providing exceptional member service through quality conversations with members in a friendly, professional, and courteous manner.

Key Responsibilities:
  • Provide front-line member support through multiple service requests or inquiries submitted through email, secure mail, or other digital credit union channels.
  • Perform all required tasks to establish new accounts, including maintenance of all deposit products and ancillary services.
  • Process member support requests and inquiries, including Reg E Inquires, Stop Payments, ACH inquires, Account Information, Close accounts, Password Resets, etc.
  • Interview members and process consumer loan applications, including gathering all applicable documentation within limits of loan authority, making decisions on consumer loans, and meeting with members with declined loans.
  • Must have the ability to effectively cross-sell credit union products and services.
Requirements:
  • Thorough knowledge of credit union products and services.
  • Accuracy in cash handling and transactions.
  • Ability to learn and follow federal regulations as well as company policies and procedures.
Qualifications:
  • High school diploma or equivalent required.
  • Two years' experience in a credit union, bank, or financial institution required.
  • Experience with consumer loans and new accounts preferred.
Benefits:

We are proud to offer competitive wages and an extensive benefits package, including employer-paid medical, dental, vision, basic life, and AD&D, long-term and short-term disability for all employees. We also offer a 401K Defined Contribution Plan with a generous employer match of 7%, and eleven paid holidays.

We are an Equal Opportunity Employer and a non-smoking environment. To be hired for this position, the candidate must pass a drug screen and background check.



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