Healthcare Registration Specialist Position

6 days ago


Horseshoe Bay, Texas, United States Baylor Scott & White Health Full time
Role Summary:
We are looking for an experienced Access Services Representative 2 to join our team at Baylor Scott & White Healthcare. This role requires a highly skilled individual who can effectively communicate with patients and family members, negotiate payment arrangements, and provide exceptional customer service. If you have a passion for delivering top-notch patient care and possess excellent communication and problem-solving skills, we encourage you to apply.

About the Job:
In this role, you will work closely with patients and families to gather demographic and financial information, verify insurance coverage, and calculate patient liability. Your strong analytical and organizational skills will enable you to efficiently process patient information and ensure timely resolution of issues. As a key member of our team, you will be expected to adhere to compliance requirements, including order validation, cash policy requirements, government payor requirements, and patient safety requirements. Your positive attitude and willingness to learn will make you an ideal candidate for this role.

Responsibilities:
  • Verifies patient eligibility for insurance coverage and calculates patient liability due according to financial clearance policies.
  • Provides exceptional customer service to patients and families, addressing concerns and resolving issues in a timely and professional manner.
  • Negotiates payment arrangements with patients where necessary per policy.
  • Maintains accurate and up-to-date patient records, ensuring compliance with all regulatory requirements.


Requirements:
To succeed in this role, you will need to have at least 2 years of experience in healthcare or customer service, with excellent communication and problem-solving skills. A high level of empathy and ability to effectively communicate with patients and family members during traumatic events is essential. You must also be able to maintain a professional demeanor in a highly stressful and emotional environment, including crime, behavioral health, and suffering patients. Additionally, you will need to demonstrate the ability to manage multiple, changing priorities in an effective and organized manner.

Benefits:
  • Immediate eligibility for health and welfare benefits.
  • 401(k) savings plan with dollar-for-dollar match up to 5%.
  • Tuition Reimbursement.
  • PTO accrual beginning Day 1.


Estimated salary: $52,000 - $72,000 per year, based on experience and location.

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