Ecommerce Operations Manager

2 weeks ago

Manchester, Connecticut, United States Mr B Enterprises Inc Full time
Job Title: eCommerce Manager

Mr. B Enterprises Inc. is seeking a skilled eCommerce Manager to optimize our online presence and drive sales through effective digital marketing strategies.

Key Responsibilities:
  • Manage the daily operations of two eCommerce websites built on WordPress/WooCommerce.
  • Develop and implement SEO strategies to improve product visibility and drive organic traffic.
  • Oversee product listings, including selection, descriptions, photos, pricing, and inventory management.
  • Collaborate with web developers to resolve technical issues and enhance performance.
  • Optimize UX/UI to improve customer experience and increase conversions.
  • Analyze performance using Google Analytics, identifying opportunities to increase traffic, conversions, and retention.
  • Develop and implement promotional campaigns, giveaways, and other customer engagement strategies.
  • Facilitate brand partnerships in the music festival and retail space.
  • Act as a liaison between the CEO, internal departments, and the web development team to keep projects on track.
  • Maintain the successful operations of the multi-vendor marketplace, and assist with vendor onboarding.
  • Stay informed on eCommerce trends, marketing strategies, and tools for optimizing UX/UI.
  • Monitor customer feedback and sales trends to identify growth opportunities.
Requirements:
  • 3+ years of experience managing eCommerce websites, particularly on WordPress/WooCommerce.
  • Proven expertise in SEO and executing digital marketing campaigns.
  • Strong knowledge of UX/UI design and optimizing user experiences for eCommerce.
  • Proficient in product listing management and content creation.
  • Familiarity with Google Analytics and data-driven decision-making.
  • Ability to perform basic web admin tasks and troubleshoot site issues.
  • Excellent communication and collaboration skills, and able to work independently or in a team.
  • High attention to detail and strong problem-solving skills.
Preferred Qualifications:
  • Experience with Dokan Marketplace or other multi-vendor platforms.
  • Familiarity with ZoHo CRM and ZoHo Campaigns, or similar.
  • Experience with WordPress builders (Elementor, Avada).
  • Background in the music festival industry or familiarity with the audience.
  • Experience with Asana or other project management tools.
  • Strong knowledge of festival culture and ability to connect with niche audiences.
Work Environment:
  • Primarily remote, with occasional in-person meetings or work sessions at our warehouse.
  • A fast-paced, collaborative environment with flexibility, teamwork, and communication at its core.
  • Opportunities to attend live music festivals/events, if desired.
Salary & Benefits:
  • Salary Range: $65,000 - $75,000 per year (with potential for higher compensation based on experience).
  • Paid Time Off (PTO)
  • Retirement plan with company match
  • Optional health insurance
  • Opportunities for professional development (e.g., courses, certifications)
  • Access to industry events (festivals, concerts, conferences)

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