Hotel Operations Manager
4 weeks ago
The General Manager at Candlewood Boston-Danvers is a key role that requires a polished, well-spoken, and well-regarded ambassador who carries a strong vision for the hotel. This individual is responsible for overseeing all aspects of hotel operations, providing support, supervision, and guidance to the management team and front-line associates.
Key Responsibilities- Ensure financial performance is optimized, and high-quality product and service levels are maintained.
- Establish priorities and lead key operational initiatives, such as sales plan and budget development, and execution of physical property improvement projects.
- Provide hands-on leadership to maximize revenue while effectively controlling expenses.
- Serve as the linchpin for communications with guests, clients, associates, ownership, corporate representatives, brand representatives, and key vendors.
- Conduct daily ABR meetings, focusing on prospecting and existing account calls, and potential business results.
- Tour operating departments daily, making adjustments as needed via department heads.
- Conduct weekly staff meetings, including weekly training sessions, and review of previous and future sales and operations efforts.
- Meet all financial review dates and corporate-directed programs in a timely fashion.
- Hold monthly financial reviews with department managers and available supervisors.
- Ensure department heads maintain budgeted productivity levels and Aimbridge Hospitality's standard checkbook accounting procedures.
- Develop managers for future advancement through competency training and corporate-sponsored training programs.
- Participate in required M.O.D. coverage as scheduled.
- Maintain direct contact with and monitor the development of management trainees.
- Adhere to all Aimbridge Hospitality policies and procedures and train new managers to ensure compliance.
- Oversee and assist in the company budget process as required.
- Ensure training in service standards is taking place in each department.
- Assist in creating a positive team-oriented environment that focuses on the guest through employee development and motivation.
- Inspect rooms regularly with the Housekeeping Manager and Property Engineer.
- Ensure complete processing of invoices daily using the A/P process.
- Ensure all appropriate information for financial documents is received by the Corporate Office monthly in compliance with the monthly accounting calendar.
- Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
- Ensure employees are attentive, friendly, courteous, and efficient in their interactions with guests, managers, and all other employees.
- Forecast monthly the hotel's financial position by estimating revenues and line-by-line expenses.
- Prepare and conduct all management interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s.
- Interview all prospective final candidates for any vacant position within the hotel prior to any offer being extended.
- Perform all department manager performance appraisals according to Aimbridge Hospitality S.O.P.'s.
- Motivate, coach, counsel, and discipline all management personnel according to Aimbridge Hospitality S.O.P.'s.
- Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
- Ensure all employees receive fair and equitable treatment according to Aimbridge Hospitality S.O.P.'s.
- Meet all sales clients on the property, including meeting contacts and potential clients, to assist in the sales effort.
- Be in the public areas during peak times, greeting guests and offering assistance as needed.
- Maintain procedures for handling the hotel safe, specifically with regard to security, and initiate a monthly safe audit.
- Conduct bi-monthly credit meetings and take an active role in the hotel credit and collection policies.
- Complete required corporate training modules and become certified to train those as required.
- Ensure all scheduled meetings take place on the property.
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