Customer Service Team Lead

3 days ago


Goldsboro, North Carolina, United States Food Lion Full time

**Job Overview:**

  We are seeking a skilled Customer Service Leader to join our team at Food Lion. In this role, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.

  As a Customer Service Leader, you will work closely with the Customer Service Manager and Assistant Customer Service Manager to maintain high standards of customer service and maximize sales. You will also be responsible for assisting with office functions, maintaining knowledge of office procedures, and ensuring the work station and front end area of the store is neat and clean.

  If you have effective communication and customer service skills, the ability to learn multiple tasks and technical requirements, and can perform repetitive hand and arm motions, bend and lift products weighing up to 15 lbs, and stand for long periods of time, we encourage you to apply for this exciting opportunity.

  **Key Responsibilities:**

  • Provide fast, easy, flexible and friendly service to customers through the achievement of Food Lion customer service standards.
  • Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual.
  • Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar.
  • Earn an estimated $45,000 - $55,000 per year.


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