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Aviation Service Agent

1 month ago

Traverse City, Michigan, United States Avflight Full time
Job Title: Ticket Counter

Location: Traverse City, MI

Employment Type: Part Time

Exempt/Non-Exempt: Non-Exempt

Benefits: Flight Benefits Available

Job Summary:

This role is responsible for providing exceptional customer service to all passengers, handling customer inquiries, and completing transactions efficiently. The ideal candidate will be able to work in a fast-paced environment, handle multiple tasks simultaneously, and maintain a positive attitude in challenging situations.

Key Responsibilities:
  • Provide excellent customer service to all passengers, responding to their inquiries and resolving issues promptly.
  • Complete all necessary arrangements for accommodating passengers, including preparing itineraries, computing fares, issuing refunds, and preparing and issuing tickets.
  • Guide passengers from the terminal to and from aircraft, ensuring a safe path at all times.
  • Perform the loading and unloading of cargo on and off aircraft.
  • Transport cargo between terminals and aircraft.
  • Handle physical freight and company material.
  • Marshalling aircraft and equipment.
  • Operate ground equipment, including tugs and belt loaders.
  • Ensure compliance with FAA, Airline, and airport regulations.
  • Clean and service cabin interiors, including cockpit, lavatories, and draining lavatories.
  • Use safety-related equipment and provide de-icing service to the aircraft when needed.
Requirements:
  • Excellent communication skills.
  • Ability to push/pull/lift 50 lbs. for extended periods of time.
  • Ability to read and write English; bilingual skills a plus.
  • Ability to work efficiently under time constraints.
  • Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays.
  • Must be 18 years or older.
  • High School diploma or GED equivalent.
  • Must have authorization to work in the U.S.
  • Must have a valid Driver's license.
  • Must be willing to work outside in all types of weather and elevated noise levels within the airport environment.
Competency/Behavioral Requirements:
  • Be pleasant with others on the job and display a good-natured, cooperative attitude.
  • Be reliable, responsible, and dependable, and fulfill obligations.
  • Strong attention to detail.
  • Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations.
  • Accept criticism and deal calmly and effectively with high-stress situations.
  • Be open to change and to considerable variety in the workplace.
  • Willingness to take on responsibilities and challenges.
  • Be sensitive to others' needs and feelings and be understanding and helpful on the job.
Physical Demands:

Must be able to carry 50-pound suitcase from the floor to 18 inches and carry 50 50-pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment:

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

EEO/AA