Night Audit Liaison

4 days ago

Oceanside, California, United States The Seabird Ocean Resort and Spa Full time

Job Overview: The Seabird Ocean Resort and Spa seeks a skilled Night Audit Liaison to oversee the Front Desk and reconcile hotel daily revenues. As a key member of our team, you will be responsible for ensuring seamless guest experiences and efficient operations.

About the Role: In this dynamic position, you will handle various duties, including check-in and check-out processes, night audit packets, and overseeing all hotel functions. You will work closely with both The Seabird Resort and Mission Pacific Hotel teams, dependent on business needs.

Responsibilities:

  • Greet customers immediately with a friendly and sincere welcome, using positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information, including the number of guests and room rate.
  • Verify and accurately imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank.
  • Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest.
  • Closing guest accounts at the time of checkout and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Audit functions as assigned by the Front Office Manager.

Requirements: To succeed in this role, you must have regular attendance, be able to work varying schedules to reflect the business needs of the hotel, and comply with the safe and efficient operation of hotel facilities.

Salary Range: $21.76 per hour.

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