Front Desk Operations Manager
3 days ago
Job Summary: We are looking for a skilled Front Desk Operations Manager to join our team at The Seabird Ocean Resort and Spa. In this key role, you will oversee the Front Desk and reconcile hotel daily revenues, ensuring seamless guest experiences and efficient operations.
About the Role: As a Front Desk Operations Manager, you will be responsible for handling various duties, including check-in and check-out processes, night audit packets, and overseeing all hotel functions. This dynamic role requires strong communication and organizational skills, as well as the ability to work effectively under pressure.
Key Responsibilities:
- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
- Remain calm and alert, especially during emergencies and heavy hotel activity, and resolve complications such as location changes or credit issues.
- Coordinate with the front desk and restaurants/bars closing to facilitate smooth file maintenance and reset of system totals for next-day operations.
- Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
- Verify and accurately imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank.
- Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest.
- Closing guest accounts at the time of checkout and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Audit functions as assigned by the Front Office Manager.
Benefits: Our competitive benefits package includes 12 complimentary hotel room nights worldwide, unlimited colleague and friends & family discounted room rates, bereavement and jury duty pay, vacation, sick, and new child leave, medical, dental and vision insurance, retirement savings plan option, employee stock purchase plan, complimentary employee meals, and more.
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Customer Service Representative
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Overnight Hotel Liaison
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Oceanside, California, United States The Seabird Ocean Resort and Spa Full timeAs a member of The Seabird Ocean Resort and Spa's Front Desk team, you will have the unique opportunity to make a positive impact on our guests' experiences. As a Overnight Hotel Liaison, you will be responsible for ensuring the smooth operation of our Front Desk during nighttime hours.The estimated annual salary for this position is $44,812, based on a...
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Front Desk Operations Coordinator
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Night Audit Liaison
3 days ago
Oceanside, California, United States The Seabird Ocean Resort and Spa Full timeJob Overview: The Seabird Ocean Resort and Spa seeks a skilled Night Audit Liaison to oversee the Front Desk and reconcile hotel daily revenues. As a key member of our team, you will be responsible for ensuring seamless guest experiences and efficient operations.About the Role: In this dynamic position, you will handle various duties, including check-in and...
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