Front Desk Operations Manager

3 days ago


Oceanside, California, United States The Seabird Ocean Resort and Spa Full time

Job Summary: We are looking for a skilled Front Desk Operations Manager to join our team at The Seabird Ocean Resort and Spa. In this key role, you will oversee the Front Desk and reconcile hotel daily revenues, ensuring seamless guest experiences and efficient operations.

About the Role: As a Front Desk Operations Manager, you will be responsible for handling various duties, including check-in and check-out processes, night audit packets, and overseeing all hotel functions. This dynamic role requires strong communication and organizational skills, as well as the ability to work effectively under pressure.

Key Responsibilities:

  • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
  • Remain calm and alert, especially during emergencies and heavy hotel activity, and resolve complications such as location changes or credit issues.
  • Coordinate with the front desk and restaurants/bars closing to facilitate smooth file maintenance and reset of system totals for next-day operations.
  • Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
  • Verify and accurately imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank.
  • Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest.
  • Closing guest accounts at the time of checkout and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Audit functions as assigned by the Front Office Manager.

Benefits: Our competitive benefits package includes 12 complimentary hotel room nights worldwide, unlimited colleague and friends & family discounted room rates, bereavement and jury duty pay, vacation, sick, and new child leave, medical, dental and vision insurance, retirement savings plan option, employee stock purchase plan, complimentary employee meals, and more.



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