Night Audit

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Overnight Guest Experience Host is responsible for oversight of Front Desk and reconciliation of hotel daily revenues. A combination of duties mainly related, but not limited to: check-in and check-out guests, night audit packet, oversee all functions of the hotel and contribute to an overall positive guest experience. This person will be working at both The Seabird Resort and Mission Pacific Hotel, dependent on business needs. This person must be available to work Overnight Shifts. This person would work shifts that include start time of 11:00PM through 7:15AM/7:30AM. Time subject to change based on business needs.

The hourly rate for this position is $21.76/hr

Hyatt has a very competitive benefit package for colleagues, which may include:

•12 Complimentary hotel room nights at Hyatt hotels world-wide

•Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide

•Bereavement and jury duty pay

•Vacation, sick, and new child leave

•Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account,

•Retirement Savings Plan option (401K) with employer match

•Employee Stock Purchase Plan

•Complimentary employee meals

•And so much more

Essential Job Functions:

•Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.

•Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information, including the number of guests and room rate. Make an appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate. Requires continual standing and movement throughout the front office area.

•Verify and accurately imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and accurately record vouchers, traveler's checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.

•Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested.

•Close guest accounts at the time of checkout and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.

•Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.

•Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert, especially during emergencies and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.

•Audit functions as assigned by the Front Office Manager

•Regular attendance in conformance with the standards, which Mission Pacific Hotel may establish from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

•Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

•Upon employment, all employees must fully comply with Mission Pacific Hotel's rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

•In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

•Coordinate with the front desk and restaurants/bars closing to facilitate a smooth operation of file maintenance and reset of system totals for next-day operations.

•Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.

Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

Essential:

•Basic mathematical skills and ability to operate a 10-key by touch.

•Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.

•Ability to access and accurately input information using a moderately complex computer.

•Ability to read, write and speak English sufficient to understand and communicate with employees and guests.

•Must have excellent telephone etiquette skills.

•Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma required.

•One-year experience in a similar size operation required.

•Previous experience in Front Desk required.

•All employees must maintain a neat, clean and well-groomed appearance (specific standards available).

Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender