Field Claims Adjuster Trainee

About Us

At Davies Group, we're committed to creating a learning atmosphere, leadership opportunities, and promoting from within. We believe in engaging in corporate social activities and working together as a team is a vital part of our culture.

Job Overview

We're looking for a Field Claims Adjuster Trainee to handle daily, non-catastrophe, property and casualty field claims in the Greater Charleston and Hilton Head Island area. As a Field Claims Adjuster Trainee, you'll complete field assignments in accordance with company standard performance timeframes and as specified by any client benchmarks.

Responsibilities and Duties

1. Investigate claims to determine liability and potential exposure
2. Manage time and assignment caseloads with the objective of providing a quality work product as well as meeting invoicing goals
3. Complete field assignments in accordance with company standard performance timeframes and as specified by any client benchmarks
4. Take recorded statements for all type of claims focusing on securing factual information necessary to effectively adjust the claim being investigated
5. Focus investigation of property and casualty losses to determine origin and cause of a loss
6. Prepare written estimates for repairs utilizing computer based estimating software
7. Make recommendation of payment based upon facts as determined during the investigation of the claim assignment
8. Nurture and maintain good relations with all clients
9. Maintain necessary licensing in good standing that may be required and obtain any continuing education certification as required by the licensing state(s)
10. Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
11. Perform other duties as assigned

Experience and Qualifications

Required

1. Effectively manage a calendar and scheduling of various duties, perform routine diary on a case load of assignments, work independently and demonstrate the ability to make independent judgments and decisions
2. Capability to use a computer and willingness to learn new software programs and claim handling techniques for various types of claims
3. Possess strong organizational skills with demonstrated ability to work independently and deal effectively with multiple tasks while meeting deadlines, which may include standard performance timeframes and client specific benchmarks
4. Possess excellent communication skills, both verbal and written, and transmit information to clients utilizing proper spelling and grammar to ensure all written communication is presented in a professional manner
5. Proven customer service ability to meet and deal with people effectively, including claim settlement negotiations
6. Willingness to occasionally work unusual hours to include those times when the assignment volume may increase to ensure timely and effective claim handling
7. Express interest to improve one's knowledge by meeting educational goals
8. Preparedness to travel to Charleston, SC to onboard and train in the field for onsite property damage inspections through the training period

Knowledge, Skills, and Abilities

1. Proactive, independent, and takes initiative with consistent follow through
2. Superb communication skills, verbal and written, conducted in a timely manner
3. Superior time management skills with capability of working with and meeting deadlines
4. Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
5. Excellent team player with interpersonal skills
6. High level attention to detail and problem-solving skills
7. Capable of working collaboratively and independently with minimal supervision
8. Exhibit discretion with sensitive and confidential information
9. Display a comfort level working with key people at all levels within an organization

Essential Requirements

1. Must have US work rights
2. Must speak English
3. Effectively manage a calendar and scheduling of various duties, perform routine diary on a case load of assignments, work independently and demonstrate the ability to make independent judgments and decisions
4. Capability to use a computer and willingness to learn new software programs and claim handling techniques for various types of claims
5. Possess strong organizational skills with demonstrated ability to work independently and deal effectively with multiple tasks while meeting deadlines, which may include standard performance timeframes and client specific benchmarks
6. Possess excellent communication skills, both verbal and written, and transmit information to clients utilizing proper spelling and grammar to ensure all written communication is presented in a professional manner
7. Proven customer service ability to meet and deal with people effectively, including claim settlement negotiations
8. Willingness to occasionally work unusual hours to include those times when the assignment volume may increase to ensure timely and effective claim handling
9. Express interest to improve one's knowledge by meeting educational goals
10. Preparedness to travel to Charleston, SC to onboard and train in the field for onsite property damage inspections through the training period

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the individual for this job and is subject to change with or without notice.

Diversity and Inclusion

Davies Group is committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).

Rewards and Recognition

We embrace innovation and run an annual competition available for all colleagues to submit their ideas. The top finalists travel to the current year's competition site where they pitch their ideas to our investors. The winner receives funding to bring their idea to life and the runners up receive a reward for their involvement. Some of our teammates have moved across into brand new positions to further develop their ideas/projects

Benefits

1. Medical, dental, and vision plans
2. 401k plan with employer matching
3. Paid Time Off, Sick Leave, and Paid Holidays
4. Life insurance, short term, and long-term disability plans
5. Amazing Executive and Senior leadership as well as fabulous teammates

Position Type, Work Environment and Physical Demands

This is an onsite, full time, hourly, non-exempt position that operates from a professional home office-based and field-based environment routinely using standard office equipment such as computers, phones, printers, photocopiers, and scanners and requires periods of sitting at a desk while working on a computer. While performing the duties of this job, the individual will be required to regularly hear and talk. This role requires the ability to sit at a desk, reach outward, use a phone, have use of fingers to operate office equipment such as a keyboard, mouse, phone, printer, copier, and to reach above the head, bend, or stand as necessary. This role also requires the physical ability to travel for day-to-day field work, sit in a vehicle and drive long distances, load and unload equipment, as well as bend, walk, and climb for consecutive hours while inspecting damaged property. Additionally, the individual must be able to carry and climb a ladder, as well as conduct roof inspections.

Location

Davies Group is currently able to support employees residing in the following US locations: Greater Charleston, SC. If you are a resident of any of these locations or are willing to relocate at your own expense, we look forward to your application. If there is a required or preferred location for an open role, it will be listed in the job description. Should your state not be listed, please visit to locate a subsidiary near you.