Store Operations Manager
3 days ago
The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD).
Key Responsibilities:
- Develop talent through the training of associates, including giving in-the-moment coaching conversations.
- Partner with the Store Manager to address performance concerns with associates.
- Support and participate in all company training and development initiatives.
- Foster a positive work environment and provide direct, objective feedback in a timely manner.
- Assess performance and provide the appropriate level of feedback on a daily basis and during the annual performance review process.
- Motivate and inspire associates to build brand loyalty and create a positive store environment for both internal and external customers.
- Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brand.
- Represent the company in a professional and positive manner.
- Support the management team to maximize productivity through operational and product knowledge, customer service, and participating in key store initiatives.
- Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience and driving store profitability while leveraging payroll.
- Process payroll weekly.
- Modify the schedule based on business climate.
- Help maintain a clean, organized, and efficient stockroom, adhering to set policies.
- Ensure Environment (CRE) Standards & Safety requirements are being met.
- High school diploma or equivalent.
- 1-3 years previous retail experience.
- Must be at least 18 years old.
- Excellent customer engagement.
- Must be detail-oriented.
- Ability to prioritize tasks.
- Ability to work in a team environment.
- Ability to give and receive performance-based feedback.
- Must embrace self-development.
- Must be an effective communicator.
- Must be adaptable and flexible to changing priorities.
- Excellent time management, planning, and organization skills.
- Proficient in Microsoft Office.
- Ability to adapt to and learn internal applications.
- Ability to work a flexible schedule, including weekends, to meet business needs and the PT/FT Availability Requirements set by the Company.
- Ability to maneuver on the sales floor and stockroom; climb ladder, lift, and carry up to 50 lbs.
$24.30 Per Hour
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