Retail Store Operations Manager

5 days ago


Yorktown Heights, New York, United States The UPS Store #7829 Full time
Center Manager Job Description

The Center Manager is responsible for the day-to-day operations of our retail location. This includes opening and closing the center, managing productivity, and ensuring the center's team delivers exceptional customer service to all customers. The Center Manager is also accountable for cost control, expenses, and providing weekly and monthly reports to the franchise owner.

Key Responsibilities:
  • Personnel Management: Recruit, train, schedule, and coach associates to ensure a high-performing team.
  • Scheduling and Meetings: Schedule work assignments and facilitate weekly or monthly staff meetings to ensure clear communication and alignment.
  • Customer Service: Monitor, evaluate, and maximize customer service delivery and customer satisfaction to drive business growth.
  • Marketing and Sales: Develop and implement the store marketing program to attract and retain customers.
  • Financial Management: Manage Center financials, prepare, and provide reporting to the franchise owner.
  • Inventory Management: Oversee inventory levels and ensure accurate tracking and reporting.
  • Maintenance and Organization: Ensure the center is clean, safe, and organized, and perform other duties as assigned.
Qualifications:
  • Education: Advanced education degree, coursework, or technical school desired.
  • Experience: Previous store management experience required, including personnel and financial management experience.
  • Skills: Strong computer skills, including Microsoft Office and Adobe Suites, outstanding phone skills, and bona fide management/leadership skills.


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