Automotive Service Consultant

4 days ago


Concord, New Hampshire, United States EasyCare Recruiting Full time
Job Summary

We are seeking a skilled Automotive Service Advisor to join our team at Modern Hyundai of Concord. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring seamless communication between customers and technicians, and driving sales growth through upselling and cross-selling opportunities.

Key Responsibilities
  • Provide top-notch customer service, ensuring a welcoming and confident experience for every customer
  • Act as a liaison between customers and technicians, clearly articulating repair needs and ensuring accurate estimates
  • Upsell recommended services using low-pressure, high-integrity methods
  • Review and explain repairs and associated costs with customers
  • Handle minor customer concerns and complaints
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Requirements
  • Experience preferred but not required
Benefits
  • Competitive compensation based on experience
  • Excellent benefits package

Our company is committed to equal employment opportunity for all associates, hiring, training, promoting, and compensating based on personal and professional competence and potential for advancement without regard to race, color, religion, sex, national origin, age, marital status, disability, or citizenship.



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