Mobile Device Support Specialist

7 days ago


Plano, Texas, United States Innova Solutions Full time
Job Title: Mobile Device Support Engineer

Innova Solutions is seeking a highly skilled Mobile Device Support Engineer to join our team. As a Mobile Device Support Engineer, you will be responsible for providing technical support and troubleshooting for mobile devices, including Toughbook and rugged case laptops.

Key Responsibilities:
  • Provide technical support and troubleshooting for mobile devices, including Toughbook and rugged case laptops
  • Assist customers with technical issues and provide solutions to resolve problems
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base articles
  • Participate in incident management and problem management processes
Requirements:
  • Minimum 4-6 years of experience in supporting mobile devices, including Toughbook and rugged case laptops
  • Strong technical skills and knowledge of mobile network technologies
  • Excellent communication and problem-solving skills
  • Ability to work independently and prioritize tasks to meet service level agreements (SLAs)
  • Proactive and customer-focused attitude
Benefits:
  • Competitive salary and benefits package
  • Opportunity to work with a leading technology company
  • Collaborative and dynamic work environment
  • Professional development and growth opportunities

Innova Solutions is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and experienced Mobile Device Support Engineer looking for a new challenge, please apply today.



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