Mobile Device Support Specialist
7 days ago
Innova Solutions is seeking a highly skilled Mobile Device Support Engineer to join our team. As a Mobile Device Support Engineer, you will be responsible for providing technical support and troubleshooting for mobile devices, including Toughbook and rugged case laptops.
Key Responsibilities:- Provide technical support and troubleshooting for mobile devices, including Toughbook and rugged case laptops
- Assist customers with technical issues and provide solutions to resolve problems
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain technical documentation and knowledge base articles
- Participate in incident management and problem management processes
- Minimum 4-6 years of experience in supporting mobile devices, including Toughbook and rugged case laptops
- Strong technical skills and knowledge of mobile network technologies
- Excellent communication and problem-solving skills
- Ability to work independently and prioritize tasks to meet service level agreements (SLAs)
- Proactive and customer-focused attitude
- Competitive salary and benefits package
- Opportunity to work with a leading technology company
- Collaborative and dynamic work environment
- Professional development and growth opportunities
Innova Solutions is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and experienced Mobile Device Support Engineer looking for a new challenge, please apply today.
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