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Retail Operations Supervisor

2 months ago

Pleasanton, California, United States Vitality Bowls Full time
Availability for weekday mornings and afternoons is highly valued

Position Overview:
  • Recruit, train, assess team members, and oversee the entire workforce.
  • Oversee stock levels and coordinate orders with suppliers.
  • Regularly communicate updates to staff and management.
  • Develop and implement new work schedules.
  • Gather onboarding documentation and ensure all team members comprehend the policies and procedures outlined in the onboarding materials and employee handbook.
  • Initiate and maintain a training checklist for new hires, collaborating with shift leaders to identify skills, strengths, and areas for improvement.
  • Provide training for shift leaders and assistant managers in their responsibilities.
  • Establish effective communication channels with customers, shift leaders, and all staff members.
  • Document employee performance issues as necessary, devising action plans to address behavioral concerns, and recommending termination if needed.
  • Ensure the cash register is stocked nightly with the correct change.
  • Lead the team to ensure food is prepared accurately and delivered to customers promptly.
  • Exhibit extensive knowledge of the role and provide exceptional customer service.
  • Address customer complaints and food-related issues courteously, ensuring customer satisfaction.
  • Receive deliveries, verifying completeness and accuracy, and issuing refunds when necessary.
  • Communicate with management regarding employee performance: strengths, weaknesses, reliability, customer service, etc.
  • Manage break schedules, ensuring employees arrive punctually and take appropriate breaks.
  • Share innovative ideas with management for enhancing efficiency, safety, and new menu concepts.
  • Conduct interviews, evaluations, and training sessions.
  • Master training materials and effectively communicate the health benefits of menu items to customers in an engaging and informative manner.
  • Provide outstanding customer service, maintaining a positive and polite demeanor while delivering accurate wait times.
  • Assist customers at the register, answer phone inquiries, and take orders over the phone.
  • Possess thorough knowledge of menu items and recipes, ensuring timely and sanitary food preparation.
  • Prepare food following established procedures and ensure all staff adhere to these standards.
  • Maintain cleanliness in the kitchen and dining area.
  • Organize deliveries and keep the workspace orderly.
  • Collaborate with team members to ensure all orders are fulfilled accurately and promptly.
  • Deliver food to customers.
  • Punctually complete all opening and closing tasks.
  • Adhere to sanitation protocols.
  • Manage food stock and rotation.
  • Follow safety regulations.
  • Implement cost-saving strategies.
  • Contribute as a team player.
  • Monitor food quality.
  • Handle special circumstances effectively.
  • Communicate efficiently with colleagues, managers, and owners.
Qualifications:
  • Obtain food safety certification.
  • Proficient in basic computer skills and POS systems; experience handling cash and credit transactions.
  • Comply with health, sanitation, and safety standards.
  • Ability to stand for extended periods, occasionally lift heavy items, and work with a sense of urgency.
  • Maintain a clean and professional appearance.
  • Arrive at work with a positive attitude and a willingness to collaborate.
  • Demonstrated leadership skills and management experience are essential.
  • Previous experience in the food service industry is advantageous.
Company Overview:
Vitality Bowls specializes in crafting delicious acai bowls, featuring a thick blend of acai berries topped with organic granola and a variety of superfood ingredients. Our menu also includes smoothies, juices, salads, and more, with no fillers such as ice, frozen yogurt, or artificial preservatives, ensuring the purest taste in every item.