Support Specialist

5 days ago


Woodlawn, Maryland, United States IT Concepts Full time
Job Overview

IT Concepts is seeking an experienced Support Specialist to join our team. As a Support Specialist, you will be responsible for providing exceptional support to our clients by resolving technical issues and ensuring seamless communication.

The ideal candidate will have a strong analytical mindset, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment. If you are passionate about delivering high-quality solutions and working collaboratively with cross-functional teams, we encourage you to apply.

Responsibilities:

  • Provide timely and effective support to clients through various communication channels.
  • Resolve technical issues efficiently and escalate complex problems as needed.
  • Collaborate with internal stakeholders to identify areas for improvement and implement process enhancements.
  • Maintain accurate records of client interactions and issues resolved.
  • Stay up-to-date with industry trends and best practices to ensure continued expertise.

Requirements:

  • Bachelor's degree in Computer Science or related field (or equivalent experience).
  • Minimum 8 years of experience in technical support or a related field.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment.

What We Offer:

  • A competitive salary range of $78,000-$82,000 per year.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Ongoing training and professional development opportunities.
  • A collaborative and dynamic work environment.


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