AT&T Customer Service Representative

2 weeks ago


Houston, Texas, United States Diamond Advanedge inc Full time
Job Title: AT&T Customer Service Trainee

We are seeking a highly motivated and entrepreneurial individual to join our team as an AT&T Customer Service Trainee at Diamond Advanedge inc. Our boutique marketing and consulting firm is dedicated to promoting equity and access to reliable wireless products, and we are excited to build our AT&T Customer Service team as we take on new projects throughout the year.

Job Summary

The AT&T Customer Service Trainee will have the opportunity to work hands-on with our Senior Level Sales and Client Support teams to learn and master skills in sales and marketing, market analysis, client engagement, and customer support. This is an entry-level position perfect for candidates with a passion for developing excellent client relationships and a strong desire to thrive within a competitive, team-oriented, and conscientious corporate environment.

Responsibilities
  • Facilitate the full cycle sales process through face-to-face collaborative presentations with customers to educate them on exclusive promotions and product benefits.
  • Analyze consumer trends to identify potential customers to maximize sales opportunities and customer retention by communicating directly with customers.
  • Coordinate with the sales, marketing, and quality control teams to exceed business objectives and track individual and team performance standards.
  • Support the optimization of new promotional materials by attending regular client meetings to analyze product performance and identify areas for improvement.
  • Develop and execute new sales and marketing strategies to enhance the consumer experience, increase revenue, and maintain brand awareness.
Requirements
  • Minimum of 2 years of experience in a client or customer-facing role.
  • Excellent interpersonal and communication skills.
  • An innate passion for advancing social equity and community programs.
  • Possess a strong desire for personal development and a love of learning.
  • Demonstrate initiative, critical thinking, and problem-solving skills with the ability to thrive in a fast-paced environment.

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