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Vehicle Service Advisor
2 months ago
Position: Express Service Advisor
The Express Service Advisor acts as the pivotal communication link for all service and repair operations, serving as the intermediary between clients and technicians.
This role involves:
- Being the primary contact for all automotive service inquiries and repair needs.
- Listening attentively to customer concerns, accurately diagnosing issues, and coordinating necessary services or repairs.
- Setting and managing customer expectations regarding service timelines and delivery.
It is essential for the Service Advisor to ensure that customers are fully informed about required repairs and recommended maintenance.
Ideal Candidate: The successful applicant may possess post-secondary automotive education or relevant experience, with a minimum of one year in a dealership or large service facility. An unrestricted driver's license with a clean driving record is required, along with a proven track record in technical knowledge and customer service excellence.
Key attributes include:
- Ability to thrive in a fast-paced team environment.
- Positive demeanor and professional appearance.
- Exceptional communication skills.
- Commitment to delivering outstanding customer service.
This summary outlines the essential functions of the position, but additional responsibilities may be assigned as needed.
Responsibilities:
- Schedule service appointments for customers, both in-person and via phone, ensuring prompt and accurate diagnostics.
- Provide repair recommendations and oversee the repair process, managing customer expectations effectively.
- Ensure all necessary documentation is completed and complies with relevant regulations and standards.
- Adhere to and enforce all safety protocols and procedures.
- Participate in staff meetings, training sessions, and educational opportunities as required.
- Perform other duties as assigned.
Qualifications:
- Post-secondary automotive training or equivalent experience is preferred.
- One year of experience in a dealership or large service facility is advantageous.
- Comprehensive knowledge of automotive mechanical and electrical systems.
- Professional appearance and a friendly, approachable demeanor.
- Dependable and professional conduct.
- Proficient in computer and internet usage.
Compensation: Competitive pay based on experience, along with medical benefits, paid vacation, holidays, and a professional work environment. Opportunities for advancement are available, along with a 401(k) plan with company matching.
Ocean Subaru of Fullerton is committed to providing exceptional opportunities for all employees and customers. We strive to enhance our services to meet customer needs and ensure a positive, informative experience.
We are an Equal Opportunity Employer, welcoming qualified candidates without regard to race, religion, gender, sexual orientation, age, national origin, disability, or veteran status.
