Automotive Service Advisor

4 weeks ago

Fullerton, California, United States Ocean Subaru of Fullerton Full time
Job Summary

As an Express Service Advisor at Ocean Subaru of Fullerton, you will be the primary point of contact for all automotive service and repair matters. You will listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery.

Key Responsibilities
  • Schedule service for customers either in person or on the phone to ensure a prompt and accurate diagnose of any problems.
  • Make repair recommendations and manage delivery of repairs by setting and managing customer expectations.
  • Ensure that required documentation is complete and is in compliance with regulations and standards.
  • Comply with and enforce all safety policies and procedures.
  • Attend all staff meetings, training, and educational classes as required.
  • Perform other duties as assigned.
Requirements
  • Post-secondary automotive training or equivalent work experience a plus.
  • One year of dealer-level or large facility experience preferred.
  • Broad scope of automotive mechanical/electrical knowledge.
  • Neat, clean, and professional appearance.
  • Pleasant/friendly demeanor and an outgoing personality.
  • Professional and dependable.
  • Unrestricted driver's license and clean driving record.
  • Computer and internet skills.
Benefits
  • Competitive pay based on experience.
  • Medical benefits.
  • Paid vacation.
  • Holidays.
  • Professional workplace.
  • Non-smoking workplace.
  • Drug-free workplace.
  • Opportunity for advancement.
  • Direct deposit.
  • 401(k) with company match.

Victory Automotive Group is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for all employees, customers, communities, and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customers' wants and needs 100 percent of the time and always provide a pleasant, informative, and professional experience.

We are an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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