Senior Manager, HR Operations

1 week ago


Princeton, New Jersey, United States Otsuka Pharmaceutical Co., Ltd. Full time
Job Title: Senior Manager, HR Operations

At Otsuka Pharmaceutical Co., Ltd., we are seeking a highly skilled and experienced Senior Manager, HR Operations to join our team. This is a critical role that will oversee the day-to-day HR operations, manage leave of absence administration, and address escalated requests.

Key Responsibilities:
  • Oversee and manage the day-to-day HR operations to ensure efficient and effective service delivery.
  • Develop and implement training and guidance to outsourced vendors for current, new, and proposed processes.
  • Manage the HR service center, including handling tier 1 and 2 level questions and administrative tasks.
  • Ensure a high level of customer service and support to employees and managers.
  • Manage leave of absence administration in collaboration with the team and outsourced vendors.
  • Ensure compliance with all leave policies and regulations.
  • Address escalated HR requests and issues, providing timely and effective resolutions.
  • Monitor HR processes to ensure they are efficient, compliant, and aligned with best practices.
Requirements:
  • Minimum of 5 years of experience in an operations or related area required.
  • Strong knowledge of HR policies, regulations, and best practices.
  • Proficient in HRIS and other HR software tools.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Proven leadership and team management abilities.
Competencies:
  • Accountability for Results
  • Strategic Thinking & Problem Solving
  • Patient & Customer Centricity
  • Impactful Communication
  • Respectful Collaboration
  • Empowered Development

Otsuka Pharmaceutical Co., Ltd. is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to their protected veteran or disabled status, or any protected status.



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