Keyholder/Manager
1 month ago
We are seeking a highly skilled and motivated Keyholder/Manager to join our team at Ascena. As a Keyholder/Manager, you will be responsible for providing exceptional client service, operating as the Manager on Duty in the absence of a manager, and performing operational and transactional functions.
Key Responsibilities:- Embracing our values and setting an example through your behaviors
- Ensuring compliance with all Ascena practices and procedures
- Supporting the business strategy and adjusting to effectively reach goals
- Driving revenue by proactively managing the client experience and performing Manager On Duty responsibilities
- Utilizing tools to ensure a client-focused team environment
- Coaching associates in the moment on client interactions and performance to maximize productivity and capture client opportunities
- Performing opening and closing procedures in the absence of management, including opening and closing registries, opening checklists, bank deposits, and retrieving and sending emails
- Assuming PIN and signature privileges for register functions requiring approval
- Utilizing reports to make effective merchandising decisions and style the store in Ascena standards
- Ensuring optimal coverage and productivity in all areas of the store through scheduling appropriately
- Completing daily tasks to ensure the store runs smoothly and meets all Ascena standards and guidelines
- Reporting to work as scheduled and recording time worked accurately using Ascena's Time and Attendance system
- Client Service: Ensuring that the client remains the top priority while balancing required tasks and overall store operations
- Store Operations and Organization: Ability to organize, delegate, prioritize assignments, and meet deadlines
- Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with Ascena's guidelines
- Accuracy: Ability to handle cash and provide change without error, and ability to prepare nightly deposit as necessary
- Communication: Communicating effectively with clients, members of management, business partners, and store associates
- Schedule: Ability to work a flexible schedule to meet the needs of the business, including evening and weekend shifts
- Physical: Ability to lift and carry up to 20 pounds occasionally, and maneuver effectively around the sales floor, stock room, and office
- Minimum Requirements: High School Diploma or GED
- Minimum six months Sales Associate experience with Ascena or equivalent experience with another retailer in a position of sales associate or higher
- Part-time or full-time managerial experience preferred
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