Retail POS System Support Technician

4 days ago


Austin, Texas, United States Infogain Full time

Do you have a passion for helping others and a knack for solving complex technical problems?

About the Role

We are seeking a highly motivated Technical Support Associate to join our team at Infogain. As a key member of our Shared Support Practice, you will provide first-level phone support for several retail store locations.

Your primary responsibilities will include:

  • Providing expert technical support to customers via phone, email, and chat.
  • Troubleshooting complex technical issues related to POS systems, hardware, and software.
  • Logging and tracking service tickets, ensuring timely resolution and follow-up.
  • Collaborating with Level 2 support teams to resolve escalated issues.
  • Providing training and guidance to junior support technicians.
  • Staying up-to-date with the latest POS technologies and best practices.

$60,000 - $70,000 per year

What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • The chance to make a real difference in the lives of customers.

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