POS Specialist
3 days ago
Would you like to take your technical support skills to the next level and make a real difference in the lives of customers?
Job DescriptionWe are looking for a talented Retail POS System Support Technician to join our team at Infogain. As a key member of our Shared Support Practice, you will provide first-level phone support for several retail store locations.
Your primary responsibilities will include:
- Providing expert technical support to customers via phone, email, and chat.
- Troubleshooting complex technical issues related to POS systems, hardware, and software.
- Logging and tracking service tickets, ensuring timely resolution and follow-up.
- Collaborating with Level 2 support teams to resolve escalated issues.
- Providing training and guidance to junior support technicians.
- Staying up-to-date with the latest POS technologies and best practices.
$58,000 - $68,000 per year
Qualifications- Minimum of (3) years experience in technical support, preferably in a retail or POS environment.
- Excellent technical skills, including experience with POS systems, hardware, and software.
- Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Proven problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
- Ability to work in a fast-paced, dynamic environment, with a focus on delivering exceptional customer service.
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