POS Specialist

3 days ago


Austin, Texas, United States Infogain Full time

Would you like to take your technical support skills to the next level and make a real difference in the lives of customers?

Job Description

We are looking for a talented Retail POS System Support Technician to join our team at Infogain. As a key member of our Shared Support Practice, you will provide first-level phone support for several retail store locations.

Your primary responsibilities will include:

  • Providing expert technical support to customers via phone, email, and chat.
  • Troubleshooting complex technical issues related to POS systems, hardware, and software.
  • Logging and tracking service tickets, ensuring timely resolution and follow-up.
  • Collaborating with Level 2 support teams to resolve escalated issues.
  • Providing training and guidance to junior support technicians.
  • Staying up-to-date with the latest POS technologies and best practices.

$58,000 - $68,000 per year

Qualifications
  • Minimum of (3) years experience in technical support, preferably in a retail or POS environment.
  • Excellent technical skills, including experience with POS systems, hardware, and software.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Proven problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
  • Ability to work in a fast-paced, dynamic environment, with a focus on delivering exceptional customer service.


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