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Maintenance Operations Manager

2 months ago

Arlington, Virginia, United States AvalonBay Communities Full time

About the Role:

AvalonBay Communities is seeking a highly skilled and experienced Maintenance Manager to lead our maintenance operations and ensure the highest level of quality and service for our residents. As a key member of our team, you will be responsible for managing the maintenance and preventive maintenance efforts for one or more assigned communities, including the physical aspects of the building(s), HVAC, electrical, plumbing, carpentry, major appliances, and amenities.

Key Responsibilities:

  • Manage and oversee the maintenance and preventive maintenance efforts for assigned communities
  • Ensure that all maintenance work is performed in a timely and efficient manner, meeting AvalonBay's operational standards and applicable laws and regulations
  • Conduct property visits and work with on-site supervisors to increase proficiency and performance of communities
  • Maintain oversight of maintenance operations and ensure that all necessary repairs and maintenance are completed in a timely manner
  • Supervise and develop new associates, providing feedback and coaching to improve performance
  • Ensure that all maintenance work is performed in a safe and environmentally responsible manner
  • Develop and implement maintenance plans and procedures to ensure the highest level of quality and service
  • Collaborate with other departments to ensure seamless communication and coordination

Requirements:

  • 3-5 years of apartment maintenance or related field experience, including strong knowledge of HVAC, electrical, plumbing, major appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting/wallpaper, water features (pools, spas, etc.), fitness equipment, and waste management systems
  • Complete understanding of emergency systems, shutoffs, locations, and sequence of operations
  • At least 2 years of people management experience, with the ability to supervise and develop new associates and provide feedback and coaching to improve performance
  • Environmental Protection Agency (EPA) Type I, II Certification, where applicable
  • Certified Pool Operator (CPO) certification, where applicable
  • Ability to be on-call as required by work schedule and respond within 1 hour from the time the on-call has dispatched
  • Ability to communicate with associates, residents, and vendors to maintain AvalonBay's customer service standards
  • Ability to regularly and consistently report on time, work assigned schedule, and accurately document/verify time worked

What We Offer:

  • Comprehensive benefits, including health, dental, and vision insurance, 401(k) with company match, paid vacation and holidays, tuition reimbursement, and an employee stock purchase plan
  • Growth opportunities based on achievement and promotion from within
  • Associate recognition and rewards program
  • 20% discount on AvalonBay apartment homes
  • A culture built on purpose and core values, including a commitment to integrity, a spirit of caring, and a focus on continuous improvement