Service Advisor
20 hours ago
Tesla Motors is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a critical role in delivering exceptional customer service and ensuring the smooth operation of our service department.
Responsibilities:- Provide top-notch customer service by addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers.
- Assess technical issues, offering solutions over the phone when possible and escalating to the Service Manager as needed.
- Accurately document customer concerns and data into the Dealer Management System, demonstrating strong attention to detail.
- Conduct transactions, guide customers through corrections, and summarize repair work performed.
- Keep customers informed with completion times, provide regular updates, and ensure thorough follow-up on the vehicle's status.
- Efficiently organize vehicle details pre-delivery and coordinate delivery/pick-up times with customers, following up to ensure their satisfaction with the provided services.
- Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques.
- Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office.
- Proactive willingness to learn emerging automotive technologies.
- Ability to manage multiple priorities in order to meet business-critical deadlines.
- Must have a valid driver's license in the country of employment.
As a full-time Tesla employee, you are eligible for a comprehensive benefits package, including:
- Aetna PPO and HSA plans with $0 payroll deduction.
- Family-building, fertility, adoption, and surrogacy benefits.
- Dental (including orthodontic coverage) and vision plans, both with options with a $0 paycheck contribution.
- Company-paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA.
- Healthcare and Dependent Care Flexible Spending Accounts (FSA).
- LGBTQ+ care concierge services.
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits.
- Company-paid Basic Life, AD&D, short-term and long-term disability insurance.
- Employee Assistance Program.
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays.
- Back-up childcare and parenting support resources.
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.
- Weight Loss and Tobacco Cessation Programs.
- Tesla Babies program.
- Commuter benefits.
- Employee discounts and perks program.
Expected Compensation: $20.20 - $30.30/hour, $22.40 - $33.60/hour, $24.80 - $37.20/hour, plus cash and stock awards, and benefits.
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