Service Advisor

20 hours ago

Westbury, New York, United States Tesla Full time
Job Title: Service Advisor

Tesla Motors is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a critical role in delivering exceptional customer service and ensuring the smooth operation of our service department.

Responsibilities:
  • Provide top-notch customer service by addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers.
  • Assess technical issues, offering solutions over the phone when possible and escalating to the Service Manager as needed.
  • Accurately document customer concerns and data into the Dealer Management System, demonstrating strong attention to detail.
  • Conduct transactions, guide customers through corrections, and summarize repair work performed.
  • Keep customers informed with completion times, provide regular updates, and ensure thorough follow-up on the vehicle's status.
  • Efficiently organize vehicle details pre-delivery and coordinate delivery/pick-up times with customers, following up to ensure their satisfaction with the provided services.
Requirements:
  • Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques.
  • Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office.
  • Proactive willingness to learn emerging automotive technologies.
  • Ability to manage multiple priorities in order to meet business-critical deadlines.
  • Must have a valid driver's license in the country of employment.
Compensation and Benefits:

As a full-time Tesla employee, you are eligible for a comprehensive benefits package, including:

  • Aetna PPO and HSA plans with $0 payroll deduction.
  • Family-building, fertility, adoption, and surrogacy benefits.
  • Dental (including orthodontic coverage) and vision plans, both with options with a $0 paycheck contribution.
  • Company-paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA.
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA).
  • LGBTQ+ care concierge services.
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits.
  • Company-paid Basic Life, AD&D, short-term and long-term disability insurance.
  • Employee Assistance Program.
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays.
  • Back-up childcare and parenting support resources.
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.
  • Weight Loss and Tobacco Cessation Programs.
  • Tesla Babies program.
  • Commuter benefits.
  • Employee discounts and perks program.

Expected Compensation: $20.20 - $30.30/hour, $22.40 - $33.60/hour, $24.80 - $37.20/hour, plus cash and stock awards, and benefits.

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