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Regional Field Service Manager
2 months ago
Join Multi-Color Corporation MCC, a global leader in premium labels, as a Regional Field Service Manager. As a key member of our team, you will play a critical role in providing expertise and assistance to internal and external clients, ensuring we deliver high-quality products and services that meet our customers' needs.
Key Responsibilities:- Provide technical support to client facilities and internal MCC locations through process audits and industry expertise.
- Reduce costs related to product failures by assisting with root cause analysis and corrective actions via onsite visits or conference calls.
- Support MCC R&D and Technical Development Teams in developing market-ready products, offering feedback from customer process audits on unique operational needs.
- Collaborate with equipment and adhesive suppliers to meet customer requirements and identify new opportunities.
- Build strong relationships with customers' production and purchasing teams.
- Submit timely written and verbal reports from customer visits, documenting equipment, settings, adhesives, and quality requirements.
- Ensure follow-up on customer issues and trial reports to confirm resolution.
- Four to six years of related experience or a two-to-four-year degree with the ability to demonstrate mechanical aptitude.
- Strong communication skills (oral, written, and presentation) and the ability to successfully communicate at all levels within the customer organization and internal MCC organization.
- Ability to work in teams and individually with little guidance other than strategic direction.
- Mechanical aptitude and a strong understanding of label application equipment is a plus.
- Up to 85% travel to the Americas region is required for this role.
- Competitive compensation package.
- Generous benefits package including medical, dental, vision, disability, life insurance, and 401(k).
- Paid holidays and two floating holidays.
MCC fosters an inclusive culture that respects and embraces our teammates' diverse backgrounds and experiences, so that everyone can achieve their full potential here. We aspire for our company to truly reflect the diversity of our customers and the markets we serve. We are committed to equal opportunity for everyone, regardless of peoples' gender identity/expression, age, language, sexual orientation, ability, race, socioeconomic status, national origin, or other characteristics.
