Patient Care Liaison

7 days ago

Philadelphia, Pennsylvania, United States Greater Philadelphia Health Action Full time
Customer Care Specialist Job Description

As a Customer Care Specialist at Greater Philadelphia Health Action, Inc., you will play a critical role in providing exceptional patient care and support to our diverse patient population. This is an exciting opportunity to make a meaningful difference in the lives of others and contribute to our organization's mission to promote health equity and address the unique needs of our community.

About the Role
This role requires a high level of customer service skills, attention to detail, and ability to work effectively in a fast-paced environment. You will be responsible for processing incoming calls, navigating electronic systems, analyzing customer/patient service needs, and escalating priority calls as needed. Additionally, you will promote GPHA's vision and mission to staff, patients, and the public at large, while maintaining confidentiality regarding patient/client and employee information.

Responsibilities
  • Provide exceptional customer service to patients over the phone, via email, or in person.
  • Process incoming calls accurately and efficiently, navigating electronic systems to document and process customer requests.
  • Analyze customer/patient service needs and refer to other departments and sites for follow-up, as needed.
  • Identify and escalate priority calls, appropriately and as needed.
  • Promote GPHA's vision and mission to staff, patients, and the public at large.
  • Maintain confidentiality regarding patient/client and employee information.

Requirements
  • High School Graduate or equivalent with a minimum of one year Call Center experience preferred.
  • Prior healthcare experience is a plus, with medical terminology preferred.
  • Good typing skills and computer experience are must-haves.
  • Detailed-oriented individuals who can deal with people empathetically and effectively to obtain necessary health information are ideal candidates.
  • Ability to remain calm during stress/emergency situations is essential.
  • Must be able to sit at a workstation for long periods and follow administrative practices, procedures, and guidelines.
  • A clear speaking voice and professionalism while answering the phone and handling patient requests are crucial.

Salary and Benefits
The estimated salary for this role is $45,000 - $55,000 per year, depending on experience. We also offer performance bonuses, comprehensive medical, dental, vision, life, and LTD insurance, 401(k) with a lucrative company match, Employee Assistance and Self-Care, Professional Activity, Educational, and Tuition Reimbursements, Paid Vacation, Paid Sick, Paid Personal Days, Paid Educational Days, Holiday Pay, Loan Forgiveness, and Free Malpractice Insurance. Many positions have Flexible, Hybrid or REMOTE WORK Schedules.

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