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Hospitality Ambassador

2 months ago

Kansas City Missouri, United States 21c Museum Hotels Full time
Job Summary

The Restaurant Server is a key member of our service team, responsible for delivering exceptional guest experiences and driving sales growth. As a Hospitality Ambassador, you will be the face of our restaurant, providing warm and welcoming service to our guests.

Key Responsibilities
  • Guest Service: Greet guests, take orders, and serve food and beverages in a timely and efficient manner.
  • Menu Knowledge: Familiarize yourself with our menu offerings, including descriptions, ingredients, and pairing recommendations.
  • Sales and Upselling: Sell menu items and suggest pairings to increase overall sales and enhance the guest experience.
  • Teamwork: Collaborate with colleagues to ensure seamless service and maintain a positive, friendly attitude.
  • Sanitation and Safety: Follow all proper sanitation guidelines and maintain a clean, orderly appearance in the restaurant service area.
Requirements
  • Communication Skills: Excellent verbal and non-verbal communication skills to effectively interact with guests and colleagues.
  • Product Knowledge: Familiarity with our menu offerings, including ingredients, preparation methods, and pairing recommendations.
  • Time Management: Ability to work accurately and efficiently, prioritizing tasks to meet guest expectations.
  • Teamwork: Strong teamwork and collaboration skills to ensure seamless service and maintain a positive, friendly attitude.