Client Experience Specialist

3 weeks ago


Monmouth, Illinois, United States H&R Block Full time
About Us:
H&R Block is a trusted leader in the tax preparation and financial services industry. With a long history of innovation and excellence, we're committed to helping individuals and businesses achieve their financial goals through expert guidance and personalized support.

Estimated Salary: $45,000 - $55,000 per year

Job Summary:
We're seeking a highly skilled and customer-focused Client Service Professional/Receptionist to join our team. In this role, you will be responsible for providing exceptional client service, managing day-to-day operations, and maintaining a positive and productive work environment.

Key Responsibilities:
This position requires a high level of organization, attention to detail, and effective communication skills. Key responsibilities include:
  • Answering phones and greeting clients in a personalized, friendly manner
  • Maintaining office cleanliness and organization of resources with team members
  • Scheduling clients how they would like to be scheduled
  • Helping to ensure all clients' needs have been met during service

Why Work with Us:
H&R Block offers a dynamic and supportive work environment, with opportunities for professional growth and development. We're committed to attracting and retaining top talent, and offer a competitive salary and benefits package to support our employees' success.

Your Expertise:
To succeed in this role, you will need:
  • Experience working in a fast-paced customer service environment
  • Previous experience in a receptionist or administrative role
  • Strong organizational and time-management skills
  • Ability to multitask and prioritize tasks effectively


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