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Frontline Customer Care Representative

2 weeks ago

Jacksonville, Florida, United States Circle K Stores, Inc. Full time

Circle K Stores, Inc. is looking for a skilled and customer-centric Frontline Customer Care Representative to deliver exceptional customer service and support sales initiatives. As a Frontline Customer Care Representative, you will be the first point of contact for many customers, setting the tone for their shopping experience.

About the Role

The Frontline Customer Care Representative is responsible for providing a warm welcome to customers, responding to their needs and concerns, and promoting a positive store image. This includes engaging with customers, providing product knowledge, and resolving any issues that may arise.

Key Responsibilities
  • Provide a warm and welcoming greeting to customers, engaging with them to understand their needs and preferences
  • Support sales initiatives by promoting products, services, and loyalty programs
  • Address customer complaints and concerns in a professional and courteous manner
  • Contribute to the development of a positive store image, adhering to company standards and policies