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Senior Customer Service Representative

1 week ago

Jacksonville, Florida, United States CenterWell Primary Care Full time
About the Job

CenterWell Primary Care is seeking a seasoned and customer-focused Senior Customer Service Representative to join our team. In this role, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring that all interactions are professional and courteous.

Key Responsibilities:
  • Answer phone calls in a timely and efficient manner, utilizing a multi-line telephone system.
  • Ensure accurate and timely processing of all requests, including scheduling appointments, taking messages, and transferring calls to appropriate staff members.
  • Maintain thorough records by documenting discussions, messages, and actions taken to process inquiries.
  • Resolve patient issues through independent problem-solving and with a goal of first call resolution.
Requirements:
  • 2+ years of experience in a medical office or healthcare setting, utilizing a computer-based practice management software system.
  • Ability to handle high call volumes and multitask while providing an exceptional customer experience.
  • Excellent customer service and phone etiquette skills.
  • Knowledge of MS Office (Word, Excel, Outlook, Access).