Customer Experience Specialist

7 days ago


Columbia, Missouri, United States DISH Network L.L.C Full time

About DISH

DISH Network L.L.C, a pioneer in connectivity solutions, has been revolutionizing the future of technology for over four decades. Our comprehensive business reach spans satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network.

Our esteemed brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech, and GenMobile.

As a Field Technician, you will play a pivotal role in delivering top-notch TV and Smart Home solutions to millions of customers. We will train you to provide world-class customer experiences, educating and connecting more Americans with every home you visit. You are the backbone of our organization, ensuring an excellent customer experience.

We take pride in our dedication to customer satisfaction, as evident from our sixth consecutive year of receiving the J.D. Power award for being #1 in Overall Customer Satisfaction in 2023.

What's in it for you?

  • Guaranteed promotion after 6 months with a $1.00 per hour pay increase
  • Performance Incentives with the potential for up to $6,400 in your first year and $9,100 each following year
  • Paid training, paid time off & paid holidays
  • 4-day work week with opportunities to work overtime
  • Medical, Dental, Vision and Life Insurance packages and Health Savings Account
  • Free DISH TV programming at a value of $114.99/month at your home, plus deeply discounted Sling TV and Boost Infinite phone plans
  • 401(K) with company match & Employee stock purchasing program (ESPP)
  • Tuition Reimbursement
  • DISH-supplied van, tools, and uniforms

A Career Path of Opportunity

With over 400 current technician leaders starting as technicians, our greatest benefit is opportunity. If you have grit and tenacity, you will grow quickly at DISH. Performance-based promotions include an automatic 5% pay increase at level 2 and 10% at levels 3 and 4.

About the Role

As a Field Technician, you will represent DISH in customers' homes daily. We simplify lives by providing world-class install services and consulting homeowners on their infinite smart home possibilities.

Requirements

  • Aptitude to build rapport quickly
  • Ability to stand on a high ladder (up to 40 feet) for long periods of time, lift over 70 lbs at a time and remain within the individual weight limit requirements of 335 lbs
  • Ability to crawl into small spaces and work in varying climates/weather conditions
  • A valid driver's license in the state you are seeking employment with a driving record that meets DISH's safety standard
  • Travel may be required

Compensation: $20.50/Hour

Benefits

We offer versatile health perks and new career opportunities. Please visit our careers website for more information.

Employment Contingency

Employment is contingent on successful completion of a pre-employment screen, including a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.



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