Customer Experience Coordinator

5 days ago


Columbia, Missouri, United States The Joint Chiropractic Full time

Welcome to a dynamic role at The Joint Chiropractic, where you'll have the opportunity to excel in a fast-paced environment.

Company Overview

We're a world-class organization dedicated to providing exceptional service to our patients. If you share our passion for health and wellness, we want to talk to you

Sales Performance:

$15-$16 per hour, plus commission, depending on experience.

Job Description

We're looking for a driven individual who is goal-oriented, self-motivated, and proactive by nature. As a Customer Experience Coordinator, you'll be responsible for:

  • Greeting members and patients upon arrival and checking them in to see the Chiropractor.
  • Answering phone calls and re-engaging inactive members.
  • Staying updated on membership options, packages, and promotions.
  • Maintaining positive relationships with team members and upholding our core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT, and ACCOUNTABILITY.

Essential Responsibilities

  • Providing excellent services to members and patients.
  • The primary responsibility is to gain memberships in order to meet sales goals.
  • Greeting members and patients upon arrival, checking members and patients in to see the Chiropractor, answering phone calls, and re-engaging inactive members.
  • Staying updated on membership options, packages, and promotions.
  • Maintaining the cleanliness of the clinic and organization of workspace.

What We're Looking For

  • A winning attitude and strong customer service orientation.
  • Ability to communicate effectively with members and patients.
  • Previous sales experience and knowledge of marketing strategies.
  • Educational background: High school diploma or equivalent (GED).
  • Prioritization and multitasking skills.

Benefits

We offer a competitive compensation package, including a base salary and commission opportunities. Additionally, you'll have the chance to work in a fun and fast-paced environment with a team that's passionate about making a difference in people's lives.

Other Information

You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which can vary between franchisees.



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