Call Center Specialist

2 weeks ago


Birmingham, Alabama, United States PrideStaff Full time

PrideStaff seeks experienced professionals to fill various temporary, temporary-to-hire, and direct hire positions in the area. We are looking for individuals who can provide excellent customer service and represent our clients well.

  • Process inbound and outbound calls to attract potential customers and provide them with product and service information.
  • Open customer accounts by recording account details and maintain accurate customer records.
  • Resolve customer complaints by analyzing the issue, selecting a solution, and expediting correction or adjustment.
  • Prepare and process customer adjustments and maintain financial accounts.
  • Recommend products or services to management by analyzing customer needs and preferences.

Key Requirements:

  • Monday - Friday availability from 8:00 a.m. to 5:00 p.m.
  • Basic computer skills, including copying and pasting, and familiarity with Internet Explorer.
  • Ability to pass a basic Microsoft Word test (scoring 80% or better) and an alpha-numeric data entry test.
  • Proven data entry experience and a positive attitude.


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