Guest Services Representative

1 week ago


Noblesville, United States BWQOHT Inc Full time

About BWQOHT Inc: Our company is built on the principles of excellent customer service and dedication to showcasing the best of Indiana. With our roots in local hospitality, we take immense pride in providing an unforgettable experience for every guest who walks through our doors.


Salary and Benefits: The estimated salary for this role is $12-$15 per hour, depending on experience. Additionally, you will enjoy discounts on meals and merchandise, potential for upward mobility and growth, and flexible scheduling.


Key Responsibilities:

  1. Greeting and Welcome: Warmly greet and welcome guests as they enter the restaurant, creating a positive and inviting atmosphere.
  2. Reservation Management: Manage the reservation system, accurately record reservations, and communicate effectively with the kitchen and waitstaff to ensure seamless seating arrangements.
  3. Front-of-House Maintenance: Maintain a well-organized and tidy front-of-house area, including the host/hostess station and waiting area.
  4. Guest Experience: Provide accurate wait time estimates to guests during peak dining hours and manage guest expectations while ensuring their comfort.
  5. Escort and Service: Escort guests to their designated tables, presenting menus, and informing them of any specials or promotions.
  6. Special Requests: Anticipate and accommodate special requests and needs of guests, such as high chairs, wheelchair accessibility, or specific seating preferences.
  7. Communication: Handle guest inquiries, complaints, and concerns with professionalism and promptness, escalating issues as necessary to management.
  8. Collaboration: Collaborate with wait staff to coordinate seating, manage guest flow, and facilitate a smooth dining experience for both guests and employees.
  9. Knowledge and Support: Maintain knowledge of the restaurant's offerings, including menu items, beverages, and daily specials, to assist guests with informed choices.
  10. Waitlist Management: Manage the waitlist efficiently during busy periods, keeping guests informed about wait times and seating availability.
  11. Cleanliness and Organization: Assist in maintaining the cleanliness and organization of the front-of-house area, including menus, condiments, and decor.
  12. Thank You and Follow-Up: Thank guests for dining with us as they leave the restaurant and inquire about their experience.
  13. Team Environment: Contribute to a positive team environment by effectively communicating with colleagues and providing support as needed.

Requirements and Qualifications:

  • Excellent interpersonal and communication skills, with the ability to engage with guests in a friendly and professional manner.
  • Strong organizational skills to manage reservations, guest flow, and waitlist efficiently.
  • Ability to handle high-pressure situations and manage guest expectations during peak dining hours.
  • Adaptability and flexibility to accommodate changing business needs and guest preferences.
  • Basic computer literacy to manage reservation systems and seating arrangements.

Working Conditions:

  • Ability to stand and walk for extended periods.
  • Lift and carry items weighing up to 20 pounds.
  • Navigate potentially crowded spaces with ease.
  • Must be 16+ years of age.
  • Weekend availability.


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