Hotel Front Desk Representative

7 days ago


Noblesville, United States Residence Inn Noblesville Full time
Job Summary

We are seeking a highly motivated and customer-focused Hotel Front Desk Representative to join our team at Residence Inn Noblesville. As a key member of our front office staff, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out experiences, and maintaining the highest level of hotel standards.

About the Role

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be responsible for managing guest requests, resolving issues, and providing accurate information about hotel amenities and services. Your warm and welcoming demeanor will make our guests feel at home.

Key Responsibilities
  • Check guests in and out efficiently, verifying their identity and processing payments accurately
  • Respond promptly to guest inquiries and resolve any issues that may arise
  • Provide detailed information about hotel services, amenities, and local attractions
  • Maintain confidentiality of all guest information and proprietary data
  • Stay up-to-date with hotel policies and procedures, communicating any changes to relevant staff members
  • Assist with cash handling, operating the point-of-sale system, and balancing reports at the end of each shift
Requirements

To be successful in this role, you will need:

  • A professional demeanor and a warm, welcoming personality
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
  • A high school diploma or equivalent education, with previous experience in hospitality or a related field
  • Ability to lift up to 25 pounds, stand for long periods, and move quickly in a fast-paced environment
What We Offer

In return for your hard work and dedication, we offer a competitive salary range of $40,000 - $60,000 per year, depending on experience. Our benefits package includes medical, dental, and vision insurance, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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