Senior Manager, Software Engineering
2 days ago
At Verint, we believe that customer engagement is the key to every global brand's success. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation.
We're seeking a highly skilled and experienced Senior Manager, Software Engineering to lead our product engineering teams within the WFM product family. As a key member of our Engineering organization, you will be responsible for driving the development, quality verification, and delivery of large-scale, high-availability solutions.
Key Responsibilities:- Define and lead operational plans for product infrastructure development, creating new infrastructure components and expanding existing ones.
- Manage the overall software development process, including architecture, design, implementation, testing, deployment, and support.
- Lead a team of highly technical engineers through influential and inspirational leadership, participating in hiring, developing, and retaining critical talent.
- Deliver high-quality enterprise-grade solutions under aggressive timelines and within budget.
- Create processes, infrastructure, and a culture that enables a geographically dispersed team to collaborate effectively and create sustained, effective technological engineering practices across multiple competing product initiatives.
- Work closely and in partnership with Product Management, Solutions Delivery, and Operations teams.
- Manage customer escalations when needed.
- Bachelor's degree in Computer Science or a related field.
- Minimum of 10 years of overall engineering experience, including a minimum of 6 years of management and leadership experience.
- Experience building modern scalable UI using RESTful API, JS, and CSS.
- Strong leadership, project management, time management, and problem-solving skills.
- Expert-level technical knowledge of OOP, systems architecture, Java, and related frameworks, modern JScript frameworks, relational databases, CI/CD (tools and processes).
- Hands-on experience architecting and supporting highly scalable solutions.
- Good knowledge of software algorithms and design patterns.
- Successful completion of Verint's background screening process, including employment verifications, criminal search, OFAC, and SS verification, and a credit check for travel-related roles.
- Master's degree in Computer Science or a related field.
Verint Systems Inc. is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. We have a zero-tolerance policy against any form of discrimination, retaliation, or harassment, including sexual harassment or any other form of harassment, based on one's race, color, religion, national origin, or sex, pregnancy, sex stereotyping, disability, alienage or citizenship or immigration status, marital status, creed, genetic information, predisposition or carrier status, sexual orientation, military or Veteran status, political affiliation, familial status, caregiver status, status as a victim of domestic violence, unemployment status, natural hairstyles, sexual and other reproductive health decision-making, or any other classification or characteristic protected by applicable federal, state, or local laws.
This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, compensation, training, leave of absence, or termination.
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