Customer Experience Specialist

6 days ago


Williston North Dakota, United States Enterprise Holdings Full time

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Enterprise Holdings. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Meet and greet customers in a professional and friendly manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Offer additional customer assistance by providing directions, maps, local area information, and service information
  • Answer incoming calls for reservations, rate quotes, and general questions
  • Place outgoing calls for callback management and miscellaneous calls
  • Assist in assessing the condition of rental vehicles upon return
  • Notify management of any known customer or vehicle problems

Requirements:

  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company

What We Offer:

  • Competitive compensation package
  • Paid time off
  • Health, dental, and vision insurance
  • Employee discounts on car rentals and purchases
  • 401(k) retirement plan with company match and profit sharing

About Us:

Enterprise Holdings is a family-owned, world-class portfolio of brands and leading provider of mobility solutions worldwide. We operate a global network with 80,000 dedicated team members across nearly 100 countries, and more than 2.1 million vehicles taking our customers where they want to go.

We owe our success to each and every one of our people. That's why we empower everyone on our team with opportunities for growth and development.



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